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RETURN & REFUND POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

General Return Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note that return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

To start a return, please contact us directly at hello@mygalore.my or via WhatsApp and our team will guide you through the process. Items sent back to us without first requesting a return will not be accepted.

Country-Specific Guidelines

Return windows and conditions may vary slightly depending on your country of purchase. However, this General Return Policy shall prevail in the event of any discrepancies with country-specific guidelines.

• 🇲🇾 Malaysia — 7 days return window, return shipping borne by customer
• 🇸🇬 Singapore / Brunei — 7 days return window, return shipping borne by customer
• 🌏 Other International Orders — 7 days return window, return shipping borne by customer

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item via mygalore.my

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved. If approved, our team will process your refund and notify you accordingly. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

For any enquiries, please contact us at hello@mygalore.my or visit us at mygalore.my