Dasar penghantaran

SHIPPING POLICY

Last updated: 31 May 2026

1. How Shipping Works on MyGalore

MyGalore manages all shipping arrangements on behalf of our vendors. As a managed e-commerce platform, we coordinate end-to-end delivery logistics so that our vendors, many of whom are micro-entrepreneurs, home-based sellers, and community producers, can focus entirely on their products.

Buyers can shop with confidence knowing that all shipping is centrally coordinated by MyGalore.

2. Airwaybill & Courier Arrangement

Upon order confirmation, MyGalore will generate the shipment airwaybill through our third-party courier network, which includes most courier companies in Malaysia. The airwaybill will be transmitted to the respective vendor in PDF format for parcel handover to the assigned courier.

Vendors are not required to arrange their own courier services. All courier coordination is handled by MyGalore. Vendors have the option to have their parcel picked up or may drop it off at any nearby courier outlet.

3. Domestic Shipping (Malaysia)

Domestic orders within Malaysia are processed and shipped to all states including Sabah, Sarawak, and Labuan. Estimated delivery timelines are as follows:

• Peninsular Malaysia: 2 to 5 business days
• Sabah, Sarawak & Labuan: 3 to 7 business days

Delivery timelines are estimates and may vary depending on courier capacity, public holidays, and vendor processing time. Please note that vendors require up to 2 business days to prepare and hand over parcels to the courier after order confirmation.

4. International Shipping

MyGalore ships internationally to our active Global Markets, which currently include the United States, Brunei, Singapore, Thailand, Indonesia, the United Arab Emirates (and 12 surrounding regions), and the United Kingdom.

International delivery timelines vary by destination and selected courier service.

Estimated delivery for the International is 5–10 business days.

⚠️ Important — Delivery Duty Unpaid (DDU): All international orders are shipped on a DDU basis. This means that import duties, customs taxes, and any regulatory fees imposed by the destination country are the sole responsibility of the buyer. MyGalore will provide all necessary shipping documentation to facilitate customs clearance, but we are not liable for any delays caused by customs processing.

Prices are displayed in Malaysian Ringgit (MYR). Your bank or payment provider will convert to your local currency at the prevailing exchange rate.

MyGalore will provide all necessary shipping documentation to facilitate customs clearance.

----

MyGalore menghantar ke luar negara ke Pasaran Global aktif kami, yang kini merangkumi Amerika Syarikat, Brunei, Singapura, Thailand, Indonesia, Emiriah Arab Bersatu (dan 12 wilayah sekitarnya), dan United Kingdom.

Tempoh penghantaran antarabangsa berbeza mengikut destinasi dan perkhidmatan kurier yang dipilih. Anggaran penghantaran antarabangsa adalah 5–10 hari bekerja.

⚠️ Penting — Penghantaran Tanpa Pembayaran Duti (DDU): Semua pesanan antarabangsa dihantar atas dasar DDU. Ini bermaksud duti import, cukai kastam, dan sebarang bayaran kawal selia yang dikenakan oleh negara destinasi adalah tanggungjawab sepenuhnya pembeli. MyGalore akan menyediakan semua dokumentasi penghantaran yang diperlukan untuk memudahkan pelepasan kastam, tetapi kami tidak bertanggungjawab atas sebarang kelewatan akibat pemprosesan kastam.

Harga dipaparkan dalam Ringgit Malaysia (MYR). Bank atau pembekal pembayaran anda akan menukar kepada mata wang tempatan anda pada kadar pertukaran semasa.

MyGalore akan menyediakan semua dokumentasi penghantaran yang diperlukan untuk memudahkan pelepasan kastam.

5. Multi-Vendor Orders

If your order contains products from more than one vendor, each vendor's items will be packed and shipped separately. You may receive multiple parcels with separate tracking numbers for a single order. This is because each vendor prepares their own parcel for handover to the courier.

MyGalore will provide tracking information for each parcel separately.

6. Order Tracking

Tracking numbers will be provided to buyers via WhatsApp or email notification once the shipment has been processed. Buyers may use the tracking number on the respective courier's website to monitor delivery status.

7. Failed Delivery & Return to Sender

In the event of a failed delivery due to an incorrect address provided by the buyer, absence of recipient, or refusal of delivery, the parcel may be returned to the vendor. Re-delivery arrangements will incur additional shipping charges borne by the buyer. MyGalore will contact the buyer via email at hello@mygalore.my to coordinate next steps.

8. Claim Policy

Please be informed claim amounts will vary due to each courier partner's claim procedure. Maximum claimable amount on damage or loss of a single parcel for our courier partners is as below (maximum amount or invoice amount or content value or COD amount, whichever is lower):

For any parcel which value exceeds the standard claimable amount, users are advised to opt for additional insurance coverage premium.

9. Contact Us

For any shipping enquiries, please contact:

MyGalore Email: hello@mygalore.my Website: https://mygalore.my